SHIPPING Shipping rates are flat for all domestic , your orders may take up to 2-4 weeks to arrive. Many orders arrive sooner, depending on the immediate availability of ordered items. Please note, we ask that you allow up to 14 days for your package to be delivered before contacting us to open a lost box claim. JAPA is not responsible for lost/stolen items. In the case of a lost/stolen package please contact the carrier directly. Once the order is in the possession of the carrier we do not see it again. JAPA is unable to replace items lost by the post office or stolen free of charge. We will, however, do everything in our power to assist you! For Faster or Fastest shipping, our Expedited shipping rates vary based on weight, mailing address, desired delivery date. Please note, while most packages do arrive within 1-4 business days of the estimated 'faster/fastest' delivery date, we DO NOT guarantee delivery on the estimated date shown during checkout. All orders placed before 11 AM PST, will ship out the same day, any order placed after will ship the following business day. Once your order has been placed, you'll first receive an order confirmation email followed by a shipment notification email with tracking once shipped. Major holidays also will increase shipping time. Please be mindful that our very small staff does not work on these days as we feel they deserve to spend time with their families. Products from the same order are often shipped from different warehouses. This does not affect your shipping cost but may require the order to be delivered in multiple packages and the shipping time may vary. You can also check the status of your order by logging into your account. Please note that during sales & promotions, processing times may increase as order influx increases at those times. Please allow up to 5 business days to receive a response from customer service during this time. We strive to send orders out as quickly as possible and will notify you of any major delays. We currently ship within the United States and to the following countries: Åland Islands, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bouvet Island, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Vatican City, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, North Macedonia, Malta, Mayotte, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Réunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Turkey, Ukraine, and the United Kingdom. INTERNATIONAL CUSTOMERS All international orders will be shipped via USPS First Class International. Please note that the typical delivery time will generally be 14-21 days from shipment, possibly longer depending on your country. You will receive a tracking and a customs confirmation number confirming acceptance by the post office to forward onto Customs for international shipment. Once an order has been shipped from our facility, we are no longer responsible for mail delays and certain other extenuating circumstances are beyond our control (i.e Covid 19 regulations, customs delays, etc.) Customs fees vary by country. The customer is solely responsible for any customs duties or taxes associated with their purchase.

JAPA is a Boston MA company solely based online. However JAPA does do several pop up events and is working diligently to get merchandise & apparel to a shop near you.

An email address is all you need to start the order process. We recommend that you register for an account so that you can subscribe to our newsletter and easily place an order. Privacy Policy At JAPA, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or interact with our services. Information We Collect: • Personal Information: This may include your name, email address, shipping address, payment details, and other relevant information necessary to fulfill your orders or provide customer support. • Usage Data: We collect information about how you interact with our website, such as your browsing history, pages visited, and device information (e.g., IP address, browser type, etc.). How We Use Your Information: • Order Fulfillment: We use your personal information to process and fulfill your orders, including shipping, payment processing, and communication regarding your purchase. • Communication: We may use your contact information to communicate with you about your orders, promotions, updates, and other relevant information about our products and services. • Improving Our Services: We analyze usage data to understand how visitors interact with our website and improve the user experience. Data Security: We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Third-Party Disclosure: We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as required by law or to fulfill your orders (e.g., shipping carriers). Your Rights: You have the right to access, update, or delete your personal information. You may also opt-out of receiving promotional communications from us at any time. Changes to This Privacy Policy: We reserve the right to update this Privacy Policy periodically. Any changes will be posted on this page, and your continued use of our website constitutes your acceptance of the updated policy. Contact Us: If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us at managedbyjap@gmail.com

ORDERING POLICIES JAPA does not accept returns. Requests for exchanges, reports of errors or damaged items, or any other requests for order changes must be made within 3 business days of the delivery date. NO EXCEPTIONS. Please be sure to consult the size chart on the item BEFORE checking out! EXCHANGES will be subject to a processing fee of $20 per item. Please email contact managedbyjap@gmail.com in order to receive exchange instructions. Exchanges on limited release and exclusive items are not guaranteed. Please fully ensure your order is correct BEFORE checking out! Any return exceptions will be refunded via store credit in the form of a JAPA E-Gift Code. Credits are processed within 7-10 business days of your item(s) delivery to us. Exceptions are not guaranteed and are to the discretion of our leadership team based on inventory, current shipping times, and availability of limited release and exclusive items. Worn items are not eligible to be exchanged. Order alterations generated by JAPA will be accompanied by an email to the address used to place the order and refunded via E-gift Code, in the case of unavailable or cancelled items. JAPA is unable to add discount codes to orders after they have already been placed, and no more than one code can be used on a single order.